Doctor feedback on a specialty tertiary care hospital

KEY QUESTIONS

  • What is the split of oncology cases being referred to various hospitals? What is the most referred treatment modality?
  • What is the basis for recommending a referral?
  • What is the perception of the various hospitals on performance metrics such as oncologist quality & reputation, equipment quality, treatment plan development, multi-disciplinary approach, paramedical staff., etc.?

APPROACH

  • 500+ GP / CP doctor interviews across 8 cities in 2 weeks
  • Excel model developed for analysis across dimensions

RESULT

  • The outcomes helped the client get feedback on the quality of the target, and compare it against competing hospitals & its own centers: new & old